Terms of Service

1. Service Provider

The Service is provided by:

2. Definitions

• User: A person or organization using the Service.
• Consumer: A natural person using the Service primarily for purposes other than their trade, business, craft, or profession.
• Business User: A user using the Service for business purposes or on behalf of an organization.
• Content: Material stored in or published via the Service (e.g., text, images, websites, domain settings).

3. Description of Service

Sivu.me is an online service that allows the User to create and publish simple websites. The Service offers a free version as well as paid subscription versions.

4. Eligibility and Age Limit

The Service may be used by individuals who are at least 13 years old. Persons under 18 years of age may use the Service only with the consent of a parent or legal guardian. The legal guardian is responsible for the minor's use of the Service.

5. User Account and Credentials

Using the Service requires creating a user account. The User is responsible for:

• the accuracy of the information provided during registration,
• the confidentiality of their credentials and login information, and
• all activities that occur under the User's account.

Multiple websites can be managed under a single user account. The features of service tiers may vary.

6. Service Tiers and Features

The Service includes the following service tiers (The Service Provider may modify the content in accordance with Section 15):

Free (€0)

• 1 website
• 2 pages per website
• All themes and features
• Sivu.me branding

Pro (€7.90/month or annual fee)

• 2 websites
• 20 pages per website
• Custom domain support
• Removal of branding

Business (€19.90/month or annual fee)

• 10 websites
• 50 pages per website
• Custom domain support
• Priority support

Discounts for annual subscriptions (e.g., "Save 17%") may vary and are presented at the time of subscription. The price and billing cycle shown at the time of order are primary.

7. Subscriptions, Billing, and Payments

7.1 Renewal and Cancellation

Paid subscriptions are valid until further notice and renew automatically according to the selected billing cycle (monthly/yearly) unless the subscription is cancelled before the start of the next billing cycle.

The User may cancel the subscription at any time from the Service account settings. The cancellation takes effect at the end of the current billing cycle.

7.2 Payment Methods and Taxes

Payment method: Card payment. Prices are stated in the Service. Prices include Value Added Tax (VAT 25.5%) unless otherwise stated.

7.3 Late Payments and Suspension

If payment cannot be charged, the Service Provider has the right to:

• reattempt the charge,
• suspend paid features and/or published sites, and
• ultimately close the account if payment is not made within a reasonable time.

Consumers will be given reasonable notice and an opportunity to rectify the situation before closure.

7.4 Refunds

Paid fees are not refunded in the middle of a billing cycle, unless required by mandatory legislation.

8. Consumer Right of Withdrawal (Distance Selling)

Consumers may have a statutory right of withdrawal for digital services. If the Consumer requests the delivery of the Service to begin immediately, the Consumer acknowledges that the right of withdrawal may be limited in accordance with the law. Necessary information and potential consents are presented in the Service at the time of subscription.

9. User Content and Intellectual Property Rights

The User owns their Content and is responsible for ensuring they have the right to use and publish the Content.

The User grants the Service Provider a worldwide, royalty-free, and non-exclusive right to process, copy, store, and display the Content to the extent necessary for providing, maintaining, and developing the Service.

10. Reference Use and Marketing Rights

The User grants the Service Provider the right to use websites created by the User in the Service (e.g., public pages) as well as the User's name and logo for the Service Provider's marketing and reference purposes (e.g., in an "Our Customers" section or example gallery).

The User may opt out of this by notifying the Service Provider via email at tuki@intoloop.com; the opt-out will take effect within a reasonable time.

11. Themes, AI-Assisted Features, and User Responsibility

The Service may contain ready-made themes and AI-assisted features for content creation. The User is always responsible for:

• the legality and accuracy of the Content,
• ensuring the Content does not infringe on third-party rights,
• ensuring the Content is suitable for the User's intended purpose, and
• obtaining necessary consents from visitors to their pages (e.g., cookie consent) if the User adds third-party embeds or content to the Service that set cookies or collect personal data.

Content produced by AI-assisted functions may contain errors; the User must verify the content before publication.

12. Prohibited Use

The Service must not be used for:

• publishing illegal, harmful, or misleading Content,
• activities that infringe on copyrights, trademarks, or other rights,
• hate speech, harassment, or pornographic content,
• spam, scam sites, phishing, distributing malware, or other cybercrime,
• disrupting the Service or its infrastructure (e.g., overloading, intrusion, automated misuse).

The Service Provider has the right to remove Content, limit visibility, suspend features, or close the account if the User violates these Terms or the law.

13. Third-Party Services and Domains

The Service may integrate with third-party services (e.g., domain registration, analytics, or payment services). The Service Provider is not responsible for the functionality, terms, or availability of third-party services.

The User is responsible for ensuring they have the right to use the connected domain name and related settings.

14. Service Availability and Support

The Service is provided primarily as an automated service. The Service Provider strives to keep the Service available to the best of its ability but does not guarantee uninterrupted or error-free operation.

Priority support included in the Business tier means priority handling relative to other support requests but does not imply a specific response time unless separately agreed.

15. Changes to the Service, Prices, and Terms

The Service Provider has no obligation to maintain the Service for a specific time or a specific version; the Service is developed and modified continuously.

• Changes to prices and terms will be notified in advance within a reasonable time (e.g., via email or an in-Service notification).
• Changes take effect at the notified time.
• If the User does not accept the change, the User may cancel their subscription before the change takes effect.

16. Limitation of Liability

The Service is provided "as is". The Service Provider does not warrant that the Service is suitable for the User's specific purpose.

The Service Provider is not liable for indirect or consequential damages, such as:

• loss of profit or revenue,
• business interruption,
• reputational damage,
• loss of Content or data,

except to the extent required by mandatory legislation.

The User is responsible for backing up Content and ensuring they have the necessary rights to the Content.

17. Data Protection and Data Location

The Service Provider processes personal data in accordance with a separate Privacy Policy. Data processed in the Service is stored within the EU: servers in Finland and database in Germany.

18. Term and Termination

18.1 Termination by User

The User may stop using the Service at any time. Cancellation of a paid subscription takes effect at the end of the billing cycle.

18.2 Termination and Suspension by Service Provider

The Service Provider has the right to suspend or terminate the provision of the Service to the User if:

• the User materially breaches these Terms,
• the User uses the Service illegally or harmfully,
• payment cannot be charged within a reasonable time.

The Service Provider also has the right to discontinue the Service or a specific service tier entirely by notifying the User in advance within a reasonable time.

18.3 Discontinuation of Service

The Service Provider has the right to discontinue the provision of the Service completely or partially for commercial, technical, or other justified reasons.

Users will be notified of the discontinuation within a reasonable time in advance, unless the discontinuation is due to force majeure or another reason beyond the Service Provider's control.

In connection with the discontinuation, the User will be reserved an opportunity to retrieve data stored in the Service before the Service ends.

The Service Provider is not liable for indirect damages caused by the discontinuation of the Service, such as business interruption, loss of income, or loss of data, except to the extent mandatory legislation requires otherwise.

18.4 Data Processing Upon Termination

Upon termination of the agreement:

• The User's websites may be removed from public view.
• The User's data is retained for 30 days, after which it is permanently deleted.

The User is responsible for retrieving their data before deletion.

19. Force Majeure

The Service Provider is not liable for delays or errors due to force majeure (e.g., widespread telecommunications disruption, power outage, government order, fire, industrial action, war, or other cause beyond the Service Provider's control).

20. Assignment and Subcontractors

The Service Provider has the right to use subcontractors to provide the Service. The Service Provider has the right to transfer the Service and related rights and obligations (e.g., in a business arrangement) by notifying the User.

21. Severability and Entire Agreement

If any provision of these Terms is found to be invalid, the other provisions shall remain in force. These Terms constitute the entire agreement regarding the use of the Service together with the service tiers and pricing information presented at the time of subscription.

22. Governing Law and Dispute Resolution

These Terms are governed by Finnish law.

Disputes shall be settled in the District Court of Pirkanmaa, unless mandatory consumer protection legislation requires otherwise. A Consumer may also refer a dispute to the Consumer Disputes Board.